My name is Mark Oakley, and I’m the CEO and President of The Magic of Fire. I’m a real estate broker turned fire pit distributor. I’ve always loved sitting by a fire in the outdoors, relaxing, enjoying the sky and watching the flames. You won’t be surprised to hear that I think “it’s magic”.
During my years in real estate I saw how much value that a fire pit could add to outdoor living areas – whether on a home patio, in a backyard or in a hospitality space. So when I left real estate and explored for new opportunities, fire pits made a lot of sense. After all, I’d seen the good, the bad and the ugly for years.
I researched the market carefully, because I knew that I didn’t want just any fire pit. If my business was to going to work,
1 Quality products that would look good and last well outdoors
2 Products that were easy to install and easy to use
3 Products from suppliers with the ability to respond quickly and reliably
Quality, Delivery, Support
So I made sure I found the best makers – companies who provide reliable, fast delivery AND easy-to-install products. Then I spent more time making sure that our support team understood how to install fire pits and keep them working well – because the satisfaction and safety of my customers would be guaranteed by the quality of the support we gave them through the installation process. We’re not (quite) gas-fitters – but we know our product range inside out.
I can guarantee that when you buy from The Magic of Fire, you get:
- Quality Products. Equipment that will stay looking good for years.
- Unlimited Support. You can get in touch easily through our Toll Free Advice/Line, Online Chat system or by email. We love to chat about fire pits, among other things.
- Fast Delivery. In 2015 over 90% of our orders were dispatched within 24 Hrs of receipt, and if delivered within the continental US, received within 5 working days.
- Free Delivery. And if you are in the Continental US remember, the delivery of every order is Free, no matter how small.
- A Secure Website. Your information is safe with us.
There are (regrettably) 3 things that purchasing your fire pit
equipment from The Magic of Fire CANNOT guarantee:
1 That a Fire Pit will make you more attractive to the opposite sex.
2 That a Fire Pit will help you pick next week’s winning lottery numbers.
3 That a Fire Pit will stop your sleepless nights when your teenage daughter starts dating!
What we CAN guarantee is a great looking fire pit (or fireplace or fire table) that will enhance your backyard, along with fast delivery to your door, unlimited DIY support and a carefully selected set of quality products to choose from. So start shopping now.Find Your Ideal Fire Pit >>
The Eyebrow Story
We take more care of our customers’ eyebrows than any other fire pit company in the world.
You, the customer, deserve the best technical advice available to make your fire pit work. The quality of that advice is guaranteed by our broad knowledge base and years of diverse experience, helping our wide range of clients access and enjoy the magic of fire.
Take Rich as an example. Rich lived in Florida, and called us one summer evening in our early days.
We have systems and people in place so that if we receive a call to our help/advice line after hours, it’s covered. The Magic of Fire is my business, so I take my turn on call to stay in touch with my clients (besides, it’s great fun). Early on in the business, while on call, I was pinged on both my phone and laptop.
So I dialed into Rich’s message and it went something like this: "Hi Mark, this is Rich from Florida. I got my fire pit kit and I am installing it now. It’s all really nice kit, and easy to install, but there is something wrong. I can’t get a flame and I can smell gas”.
(If you ever want to see how fast a fire pit support guy (or gal) can move, try saying the words ‘I can smell gas’ and watch them go!)
So I called Rich right away. He was on his mobile phone standing by his fire pit, so I was able to talk him through the set up.
We needed to check everything, so we started at the gas bottle, and yes it had some gas in it. Next I asked Rich to turn off the shut off valve, then turn on the gas at the bottle, let a little back pressure build up for 10 secs, before opening the shut off valve. (Propane regulators have a flow sensor, if the gas seems to be flowing too quickly, it assumes a gas leak, and cuts back the gas flow. Hence we needed to build up a little back pressure to counter that.) But no – still no flame.
Next, I asked Rich to check the Shut Off valve. He told me the key was moving freely over the full range. He checked the arrow stamped onto the side of the shut off valve for me, and confirmed: yes it was pointing in the direction of the gas flow, i.e. towards the fire pit burner tray.
There was one more thing to check. I asked Rich to confirm he had installed the Air Mixer Valve to the base of the fire pit tray. "Is that that small brass fitting with a Venturi?" he asked. “That’s it”, I said. “Yes I attached that” he, said, so I asked, with fingers crossed, which way is the arrow that is stamped on the side of the air mixer valve pointing? "Pointing down" he said, “Down” I said, “back towards the shut off valve?”, I asked. “Yes”, said Rich. Bingo, we’d found the problem.
I asked Rich to refit the Air Mixer with the arrow pointing up, in the direction of the gas flow, towards the burner tray, which he duly did. Before I could say anything more he was off: “I’m going to light it now” he said, “hang on the line”.
“Rich”, I yelled, but it was too late he had put down his phone. After a few moments I heard a scream and some good old cussing, then Rich came back on the phone, “Okay", he says, a little out of breath, "we got a flame – but I haven’t got any eyebrows left!" Ouch…
This was in our early days, and it’s from those unexpected experiences that we’ve built our library of support processes and information sheets. So today, you have access to all the resources you need to overcome any issues that may occur installing your fire pit kit safely, drawing on a depth of knowledge so broad that we can now offer eyebrow protection care.
Our thanks to Rich, who went above and beyond the call of duty as a client, and who’s scorching experience was caused by the sudden appearance of nearly 18 inches of flame leaping out of his burner. ( I did try to warn him, but wasn’t quite fast enough – he was so excited to see if we had solved the problem, that he had put down his phone and lit the fire pit before I could get a word out! ).
Ultimately though, Rich was really happy with his flame and not very concerned with his eyebrows. We updated our processes so we can guarantee that – with our support behind you – your eyebrows are now fully protected.
“We are very happy with this wind guard. We got a fire pit for our deck and it is super windy in our backyard every evening. With this wind guard we are able to enjoy the fire pit without worrying about the fire blowing everywhere. It was easy to put together and the customer service was fabulous. we were missing a small part and they sent it right away. Wonderful experience.”
“I have a very long linear firepit behind my pool and was having a hard time finding a shied. Mark suggested I put two together and it worked perfectly! It was very easy to set up as well!”
“The fire glass was better than you can imagine! ”
“We built a custom outdoor "fire table" this summer and after installing a 48x6 burner it soon became apparent that we would also need a wind guard. With the flames down low any breeze would blow them over the side of the pan and cause soot marks. A higher flame and higher wind made 'downwind' diners wish they didn't have a beard! I was concerned with how well glass would survive shipment, when our package arrived there was no need for any concern. The wind guard is shipped ready for assembly and EXTREMELY well packaged. It comes in a custom built wooden shipping box with internal foam packing and small cork pieces to keep everything safe, secure, and well separated. Once unpacked it took all of five minutes to assemble, screwdriver is the only tool needed. We are very satisfied with the wind guard for our linear burner ”
“Fire pits are nice, we will be doing more business ”
“Beautiful custom Fire Pit, that's just my style. The drop in fire pit kit allowed me to custom design my fire pit to reflect my style. The spark ignition is like magic, all I have to do in push the button and the fire appears. There's no need for a hand held lighter or matches. I must thank The Magic of Fire for a speedy delivery. I made the deadline, yeah! ”