At TheMagicOfFire.com we have several different suppliers. We choose our suppliers very carefully, and by two major criteria:
Quality of products
Quality of service
However, each manufacturer has their own specific returns policy. Trying to sort them all out, and pass them on to you the customer would be impossible!
As our philosophy is 'simplified shopping' we think we have come up with a great solution to this problem, one that gives you the shopper 100% confidence when making your purchase:
'If you, at any time within 30 days of purchasing a product from TheMagicOfFire.com website, are not happy with your purchase, just let us know, and you can return it for an exchange or a full refund, providing of course the product is in resalable condition. The cost of this will be covered be TheMagicOfFire.com guarantee.'
There, that's it, our guarantee! It doesn't need pages of legalese, you know exactly where you stand.
Of course, all the other things like 'damage in transit' etc, are taken care of as well, just let us know as soon as you receive your purchase, and we will sort it out immediately.
We can offer such a guarantee because we have 100% confidence in the products we offer!